How to Verify a Partner’s Policy or Payment with FinChoice

Overview

This article is for FinChoice Financial Partners such as banks, credit bureaus, and underwriters who need to verify policy, payment, or claim information.

It explains how to securely raise verification requests and what details to include for faster responses.

When to Use This Process

• Confirming a customer’s loan or insurance policy status

• Verifying a payout or refund confirmation

• Requesting payment reconciliation for joint accounts

How to Submit a Partner Request

Partners can reach FinChoice using either of these secure channels:

1. Partner Portal Access:
   Log in to the FinChoice Partner Portal and select:

   “Create Ticket → Policy or Payment Verification”

2. Email Channel:
   Send your query to partners@finchoice.co.za from your registered partner domain (e.g., @absa.co.za).

Information Required

Include the following for faster verification:

• Customer Full Name

• Policy or Loan Number

• Payment Reference / Transaction ID

• Purpose of Verification (Policy / Payment / Claim)

• Your Partner Institution Name

What Happens Next

• Your query is routed automatically to the Partner Support Desk.

• If internal verification is required, FinChoice will coordinate with Finance or Insurance Ops teams.

• You’ll receive a secure response confirming the status, reference number, or supporting document.